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Archive for July, 2011

Control Systems
by Tam

The control system performs control functions on specific programs, providing in advance the actions to be taken in any production situation. A person remains a common control and intervention in cases where unforeseen circumstances the control algorithms. Control systems have several varieties. Supervisory control system. acs, which operates in mode, supervisory control is designed to provide multi-program mode of operation of computers and is a two-level hierarchical system that has many features and increased reliability. The control program determines the evidence of the programs and routines, and direct downloading computer devices. Direct digital control system. Computer directly generates optimal control exposure and using appropriate transducers transmit control commands to actuators. Mode of direct digital control allows for more efficient regulation principles and control and choose their best option; implement optimizing function and adaptation to environmental variables and parameters of the control object, reduce maintenance costs and unify control and management.

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July 23rd

21:08
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Engineering Design
by Tam

Plastic cards are created to serve to build demand for the goods or services the organization can provide the necessary information, support and build sales, inspire confidence, create individual and company image. Therefore relate to the design of the plastic card should be very serious, entrusting works of design professionals who have the necessary knowledge in this area. During the existence of plastic cards accumulated experience in the development of individually designed cards by the customer, we formulate the basic criteria that must be evaluated result. The concept of 'design' refers to the various types of Engineering Design activities aimed at creating the aesthetic and functional qualities of a specific subject. With respect to the plastic cards can distinguish several basic requirements for design: 1. Aesthetic – create a person and image of the issuer (bank, trading company, etc.), recognition of the organization to design cards, application details of the issuer's unique design ideas. 2. Functionality – the main technical characteristics of the card, view maps (magnetic, chip, smart card, etc.), recognition of an operator using a map, use and defend against counterfeiting. Taking into account all the requirements in the design of personalized cards, you get the desired result that will satisfy customer. Emotional perception cards From the standpoint of emotional perception maps, the emphasis is on style, composition and color, that first impression. The track is size, shape and location of design elements. These elements can be: The trademark or logo of the issuer; trademark (logo) to a payment or discount system; logos of partner companies, contact device chips (for smart cards); hologram, additional customer information (may be embrossirovana or printed), features a color background.

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July 19th

16:07
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Crazy!
by Tam

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July 10th

8:49
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Mystery Shopping
by Tam

Quality customer service can become an important competitive advantage, which is why the problem of estimating and improving the level of service is relevant for many companies. Using customer surveys to assess quality of service and brainstorming has some significant drawbacks. Firstly, it is very time consuming and expensive process. Secondly, buyers are not always able to articulate an answer to the question: "What in the staff formed from them or that impression? ". Therefore, companies are increasingly using the service, mystery shopping. Its main advantages – secrecy and surprise inspections and the possibility of using professionally trained agents. What is a "Mystery Shopper"? Despite the fact that the term "mystery shopping" (from the English Mystery Shopping) can seem very mysterious, the concept of marketing research by using This method is actually very simple. The method is in the evaluation of selling and service divisions of the company using fake customers and clients. The main task of studies – to provide the company's management by objective data on how to improve client business processes, workmanship standards and procedures, as well as to evaluate the work of staff in terms of unbiased consumer. Secret buyers has been successfully used in various industries such as retail, restaurants, financial institutions, shops and gas stations, service providers, manufacturers, shops, tourism, Entertainment and many others. The task of mystery shopper is to visit the organization or call the company under the guise of an ordinary customer and then provide a detailed assessment using questionnaires. The visit, of course, be applied incognito, and the seller has no clue about what it is checked. With the help of secret shoppers can evaluate the quality of service, equipment sales, decoration of the hall and style, appearance and manners Sellers, their behavior in conflict situations and other settings. Technology 'mystery shopping' gives the customer a huge amount of information that can be used for: – development of trade regulations and staff – a training program – clarify motivation programs – certification trade and service personnel.

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July 9th

0:03
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